Compliance & Responsible AI

Built for the strictest state on your list.

One thing to be clear about up front: compliance is a shared job. Revolv provides the rails — disclosures that can’t be skipped, consent that’s provable, QA that hears everything. You own your lists, your consent, and your legal posture. We make the compliant way the default way.

Prefer reading? Video transcript
  1. 0:00AI calling in regulated verticals? Medicare. Final Expense. ACA. The rules are real — so build them into the rails, not the training deck.
  2. 0:08The rules, built in. Consent-first calling — TCPA artificial-voice rules shape every dial. Disclosures that can't be skipped — scripted, verbatim, verified on the recording. Instant opt-outs — honored the moment they're spoken. All-party recording notice — strictest-state handling, by default. AI disclosure, default-on — your counsel sets policy, software enforces it. No model training, ever — your call data stays yours, contractually.
  3. 0:22Every required word, every call. [A live Medicare PTC call:] Revolv agent: "Hi Robert, this is Ava on a recorded line about the Medicare information you requested." Required disclaimer: "We do not offer every plan available in your area…" — delivered verbatim, before benefits. [Checks: TPMO disclaimer · SOA captured · recording notice.]
  4. 0:38The AI fronts. Licensed humans close. [Four steps: greet and disclose — identity plus recording notice. Qualify and capture consent — on script, provable. Warm transfer — context handed forward. Your licensed agent closes — plans, pricing, enrollment.] Quoting, advising, and enrolling are reserved for licensed humans — by architecture, not by promise.
  5. 0:56QA hears everything. Disclosure played — verified on recording. Consent captured and timestamped. Script adherence on 100% of calls, not a sample. Flags routed to supervisors with audio attached.
  6. 1:07Bring your compliance team to the demo. Book a demo — revolv.cx/compliance.
The posture

Six pillars, on every call.

Calling rules (TCPA & state law)

  • AI voice is treated as an artificial voice under the TCPA — so the platform is built around the strictest consent tier: consent-first calling, caller identity disclosure, and instant opt-out honoring.
  • Do-Not-Call discipline: national, internal, and state suppression lists respected before a dial happens.
  • Calling windows and frequency rules enforced per campaign configuration.

Recording & consent

  • Recording notice up front, with all-party-consent state handling — calls default to the strictest state on the line.
  • Consent capture is recorded, timestamped, and attached to the contact record — provable, not anecdotal.
  • Retention and export run on your policy; recordings stay accessible for the windows your vertical demands.

AI disclosure

  • Disclosure that callers are speaking with an AI assistant ships default-on and configurable.
  • Your counsel sets the disclosure policy; the platform enforces it on every call — it cannot be skipped by a tired agent, because the agent doesn’t get tired.

Licensed-activity gating

  • On regulated campaigns — insurance, Medicare, ACA, mortgage — the AI qualifies, discloses, and routes. Quoting, advising, enrolling, and closing remain licensed-human acts by design.
  • Warm transfer hands your licensed people a briefed, consenting, qualified caller — with the trail attached.

Data handling

  • Your call data is never used to train anyone’s models — contractually.
  • Workspace-scoped access, configurable retention, and full export on termination.
  • Vendor categories are disclosed to clients under NDA; the platform itself is operated as a managed service.

QA as a compliance instrument

  • 100% of calls scored against script and rules — disclosures verified on the recording, prohibited claims flagged.
  • Flags route to supervisors with the audio attached, while the call still matters — not in next quarter’s audit.
Per vertical

The rules differ by campaign. So do our rails.

Each flagship industry page details the specific regime — CMS TPMO for Medicare, marketplace consent for ACA, licensing gates for insurance, claims guardrails for solar.

Honesty note

What we don’t claim.

No platform can make a campaign legal by itself — anyone who says otherwise is selling you risk. Revolv enables compliance; it doesn’t replace counsel, list hygiene, or licensed people. Regulations in this space move (consent rules, disclosure standards, state laws) — our posture is reviewed against them, and your counsel always has the final word.

Bring your compliance team to the demo.

Seriously — the QA layer is the part they end up liking most.