Every call scored against your script and your rules — flags reach supervisors while they still matter.
What this looks like without it.
- A typical floor QA-reviews 1–2% of calls — the other 98% is hope.
- Findings surface after the complaint, not before it.
- Coaching runs on anecdotes because evidence is a sampling exercise.
- Proving a disclosure played means archaeology through recordings.
The play, step by step.
What a call looks like.
Illustrative call flow — scripts, voices, and guardrails are configured per campaign with your team.
100% coverage replaces sampling — “we believe” becomes “here’s the verification.”
Supervisors work flags, not random pulls.
Coaching gets receipts: real moments, real audio, real trends.
Asked before every pilot.
Does it score human calls too?
Yes — point it at your whole floor. Many teams start here: keep the human agents, add 100% QA, and decide the rest with data.
Whose rubric?
Yours. Script adherence, required disclosures, banned phrases, consent language, escalation rules — configured per campaign with your compliance team.
Where do flags go?
To a supervisor board with the audio and transcript moment attached — plus exports into the reporting you already run.
Floors running this today:
See Automated QA on your stack.
A 20-minute walkthrough mapped to your dialer, your lists, and your compliance posture.