Solutions · For ops & QA
Run the floor. Hear every call.
Your job doesn't change — campaigns, pacing, quality, escalations. What changes is the visibility: every call scored, every flag surfaced, nothing on faith.
The board
A floor you can actually see.
Campaigns, concurrency, connect rates, transfers, QA — live, per campaign, on one board. Pacing and routing follow the rules you set; capacity moves when you move it.
- Concurrency per campaign — turn it up for the surge, down for the lull
- Routing and escalation rules you define, enforced as written
- Dispositions and recordings land in your CRM, where reporting expects them
The QA layer
100% scored. 0% sampled.
Every call scored against your rubric — script adherence, required disclosures, consent language, prohibited claims. Flags reach you with the audio attached, while the campaign is still running.
- Disclosure played, consent captured — verified on the recording, per call
- Flags routed to supervisors, not discovered in next month's sample
- Score your human floor with the same rubric — one quality system
Book the ops walkthrough.
Bring a campaign and a script — we'll map the board, the handoffs, and the QA rubric to it, live.