Operator-grade answers.
No gated PDFs, no fluff — working guides on the rules, the rails, and the math of running AI voice at volume. Written for the people who run floors.
The rules, in working form.
TCPA & AI voice in 2026: the rules BPOs actually run into
AI voice is an "artificial voice" under the TCPA. What that means for consent, identity, opt-outs, and your exposure — in plain operator language.
Medicare telesales under CMS TPMO: a working checklist
The disclaimer, Scope of Appointment, recording retention, and no-cold-call discipline — what CMS expects to hear on a Medicare marketing call.
All-party recording consent: the states that change your script
A dozen-plus states require every party's consent to record. What that means for a national calling operation — and for your QA layer.
Designing the licensed-human handoff for insurance campaigns
In insurance, Medicare, ACA, and mortgage, the close is a licensed act. How to architect AI fronting so the boundary is structural, not aspirational.
The rails and the rollout.
Adding AI voice agents to VICIdial: how the SIP bridge works
No rip-and-replace: how AI agents join a VICIdial floor as remote agents over SIP, while your dialer keeps doing what it does.
AEP without the temp floor: surge capacity for Medicare season
Every fall, Medicare floors hire, train, and burn a seasonal workforce on the year's strictest script. There's another way to absorb the surge.
The math of the floor.
Cost per connected minute: the number to price your floor against
Seats and shifts hide the real cost of conversation. One metric makes floors comparable — human, AI, onshore, offshore.
AI voice agents vs offshore seats: a decision framework
Same goal, different physics. What each model really buys you, where each one wins, and the five questions that decide it for your floor.
Prefer answers on a call?
Bring the hard questions — compliance, integration, economics. That's the demo.